Follow
Why would you agree to be transferred to someone who can answer your questions only to refuse to ask them because the person isn't the one named (who you've been told you need to call early in the day if you must talk to them [you don't]) on your paper? There's something about stereotypical office work that rots the brain, I think.
@joereddington Right, but if you've already decided that you're not going to talk to someone, why waste their time?
@neal So much of this is about information hiding as well - cultures of secrecy means people are terrified of saying "Well I think it's X, but you need Y to confirm it"