Got the survey for the support ticket for the replacement laptop fan. Given that they sent the same wrong part twice before getting the right one sent out and it took nearly a month of having a mostly unusable system, they got a 2. I used the comment field to let them know how they could have gotten a 10 along with an alternative in case they didn't want to actually empower the more competent employees to do the full job that could have gotten them at least an 8.