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Needed to deal with the Dept. of Public Works today, but it's as if the city has gone out of its way to be as unhelpful as possible. The letter letting me know that I needed to contact them because of changes in how business recycling pick up is handled says that to do the thing we need to do, call a phone number. Call the number, they say they can't do anything over the phone, I have to stop by the office in person. Address not volunteered, also not any of the addresses on the letter.
Entrance to the building is not on the same street as the address if you did happen to know the address. Poor communication skills seem to be a core value as the receipt I got also has the name of my business wrong because why bother listening (or reading it off the check) when you can just make some shit up. They're also claiming I'm purchasing the extra bins, but those bins remain property of the city so purchase isn't exactly the right word there.