More mugs arrived.
One of my suppliers has shipping practices that are completely insane. Highest rate of things arriving broken of any supplier I deal with. They know they're awful at this so they're really good about dealing with us not paying for broken stuff. I'd think it would be more profitable to do things like use a little packing material, make sure outer cases are properly taped, but this is how they've always done it and they don't seem interested in fixing their shipping issues.