Placed a 2nd order with one of my more recent suppliers. When first setting up the account I was told to send future orders to a different company that was their local rep, but they had zero communication with me so I put my contact at the company on cc and found out that the local rep no longer has anything to do with them.

A good salesperson can be valuable for a company, but these sorts of regional exclusive deals make no sense in the age of the Internet.