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One of my employees is trying to help some people choose a coffee, but it's hard because what they really want is Holiday Blend and the whole point of our Holiday Blend program is that it's an opportunity to create something that doesn't have to be available long term (and indeed I'm sold out of the coffees that went into that so I couldn't create more even if I wanted to) so there isn't something that's a clear, if you liked Holiday Blend you'll like X choice.

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There will be another Holiday Blend closer to the other end of the year. It won't taste anything like the most recent one.

I've reassured her that she handled the situation about as well as she could have and it's not her fault that the customer didn't like the facts.

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