It's disappointing, but I don't see any reason to expect that they're not going to make this right and frankly it's better that a problem like this happens to someone like me than someone who urgently needs that particular machine to work. I can keep using my IR-1 for sample roasting and work on different aspects of my software while I wait for this to get resolved. The time zone situation is kind of obnoxious, though, since they're based in London (I get email between 4-7AM and I work closing).