When I say that company doesn't know how packing material works, I mean it. Often times they don't bother with it, but I've also gotten shipments where the shipping box was filled with the breakable mugs lining the edge of the box with some paper to keep those from sliding around protected safely in the center where it does absolutely nothing to protect from impacts during shipping. At least they're good about crediting for breakage so I'm not paying for broken stuff.