Refunded an order. I think they screwed up their shipping address. Also never replied to the email I sent letting them know that USPS returned the box and asking them how they'd like to proceed (I offered to either resend to a different address or refund the order). Given the lack of response, I decided to just issue the refund since I don't want to keep money for a product they clearly never received. Sent an email letting them know about the refund and reminding them why that was issued.