@quad When I see something like that on a resume I make a point of asking about what they're enjoying. So far I've been unimpressed with the answers. (Trash taste is not disqualifying, but if they can't engage in that conversation after putting that on their resume I'm not going to hold out much hope for their ability to communicate with customers)
@quad It's a little different in coffee, but kind of similar. I don't expect anybody to know how to do the job until after some on the job training, but conversations are core to doing the job well.
In the world of IT the only thing that matters tends to be interest and engagement.
You could have the best grades in your class. But if you don't keep track for a year or two you're left in the dust. On the other hand you might not even have gone to school, but crush most people with a master's degree due to your free-time knowledge