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My sister made the mistake of trying to get tech support by chat. The person on the other end did not reply in any way that could be interpreted as being on topic or even remotely related to trying to clarify what the issue was, tried to trick her into thinking that she had left the chat, and after a considerable amount of time spent not replying to anything, the support person left the chat. Not impressed.

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A prompt, "I don't know," would have accomplished the same (no)thing but that experience would have been much better.

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