There''s been a big uptick in people placing orders and then calling us to make sure we got their order (sometimes as soon as an hour after the order was placed).

If the web site told you the order got placed, the order got placed.

Also, please learn to check your spam folders and if Microsoft is running your mail account it's probably their fault that you're not seeing expected emails (Hotmail gave up on competence a long time ago and I can't fix your choice to use a crap provider).