A friend who used to do tech support told me that he learned that instead of asking "is it plugged in" it was better to ask the customer to unplug it and plug it back in. Then they might notice that it was unplugged but they don't have to admit it. I think about that a lot
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@jamey I'm reminded of an art teacher I had in high school who needed help getting a machine on. They were trying to just press the button on the monitor thinking that would turn the whole thing on, but the confusion was somewhat more understandable by the need to press the switch for the power strip feeding everything on the cart. I could easily imagine myself missing that. (I also showed them the computer and the power button on that).
