The server with the shop's web site/email is down. Can't log in with ssh. There's another server under the same domain and the same service account that's still up and running just fine, but attempting to log into the service provider does the "we've emailed you a code that you need to enter before you can log in" thing, which obviously doesn't work if the whole reason I'm trying to log in in the first place is to figure out what's wrong with the mail server.