This is in stark contrast to the Department of Transportation which has sent me mail letting me know that I don't need to go to the DMV and can renew my drivers license online. That expires in a couple months so it's been on my mind and now I know what I need to do without even having asked. (You know you're not empowering your customer service people adequately when you compare unfavorably to the DMV.)
Author of Typica software for coffee roasters.