@gnomon The most important part of cupping is getting the coffee into your mouth. The importance of the slurp is over rated.
@gnomon They're intended as production roasts. It's odd that coffee people have wanted to put them on a cupping table at all.
@taweret I need to steal that shark emoji.
Refunded an order. I think they screwed up their shipping address. Also never replied to the email I sent letting them know that USPS returned the box and asking them how they'd like to proceed (I offered to either resend to a different address or refund the order). Given the lack of response, I decided to just issue the refund since I don't want to keep money for a product they clearly never received. Sent an email letting them know about the refund and reminding them why that was issued.
Legitimate B2B calls start with who the caller is and what the caller wants. That allows the person answering the call to route that to the most appropriate person which may not be "the main manager," "the owner," or "name of someone who is retired and/or dead and no longer has any decision making authority at the business being called."
Just got a cold sales call from someone who, after the usual BS wanting to make sure they're talking to a decision maker without saying why, said what they do, asked me if I needed that, and when I said no, asked if I wanted him to take me off his list. I wish more places did that last bit and it inclines me toward contacting them if I ever did find myself in need of their services.
The chapter now also starts out with a really nice photo showing the vortex you can get with a good water pouring velocity. Use the vortex to draw the coffee grounds into the water instead of moving the water stream around the cup chasing the dry grounds.
Author of Typica software for coffee roasters.