Lately I've been taking some time to replicate a big complicated spreadsheet that requires too much manual data entry with a combination of a database (SQLite is fully adequate for what I need out of this) and a quick and dirty program that gives me both a convenient interface for data that needs to be entered manually and a way to fire off a bunch of web API requests to eliminate a lot of that manual entry.
This is in stark contrast to the Department of Transportation which has sent me mail letting me know that I don't need to go to the DMV and can renew my drivers license online. That expires in a couple months so it's been on my mind and now I know what I need to do without even having asked. (You know you're not empowering your customer service people adequately when you compare unfavorably to the DMV.)
Author of Typica software for coffee roasters.